Prisoners' Families Helpline

The Prisoners' Families Helpline has been relaunched as the Offenders' Families Helpline . It is a free and confidential service for anyone who is is affected by the offending of a close family member or friend.

From 1 July 2010 the Offenders' Families Helpline will be run by POPS (Partners of Prisoners and Families Support Group). The Freephone telephone number will remain 0808 808 2003. At present there is a holding web page for the Offenders' Families Helpline website .

Please note that the information sheets on a variety of subjects which may be of use to those with a family member in prison, (which were on the previous website of the Prisoners' Families Helpline) can now be downloaded from the Family Zone on this APF site.

Phone Freephone (including mobiles) 0808 808 2003

Mon-Fri 9am to 8pm

Sat and Sun 10-3

If you would like to email the Helpline with a particular enquiry email info@prisonersfamilieshelpline.org.uk .

"The service is a great help to families who feel 'helpless' and are unaware of assistance. It's good to have sympathy. The pack sent to me, very quickly, was excellent. It answered most of my queries." (Helpline caller)

"The lady on the other end of the phone was great. I was very distressed and crying but she made me feel calmer with her practical advice and quiet confidence." (Helpline caller)